Product Support & Warranty
Our Commitment to Quality
At Blomarea, we want every product you receive to meet the quality and presentation standards described in our store.
Our products are selected and prepared for shipment with care. If your product arrives damaged, defective, incorrect, incomplete, or develops a qualifying manufacturing or structural issue during the applicable warranty period, our customer support team will review the issue and provide an appropriate solution in accordance with this Warranty & Guarantee Policy and applicable consumer law.
90-Day Limited Warranty
Most eligible Blomarea products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty applies to eligible manufacturing defects, defects in materials or workmanship, and qualifying structural issues that arise during normal and intended use.
Depending on the nature of the issue, product availability, and the circumstances of the claim, an approved warranty claim may result in:
A replacement product
A replacement component, where appropriate and available
A refund
Store credit, where agreed with the customer
Another appropriate remedy
The specific remedy will depend on the nature of the issue, product availability, applicable consumer law, and the circumstances of the claim.
What Is Covered
Subject to the terms and exclusions in this policy, the limited warranty may cover:
Manufacturing Defects
Defects in materials or workmanship that affect the normal intended use, function, or structure of the product.
Frame, Mounting, or Structural Component Issues
For eligible home décor products, unexpected failure of frames, mounting components, backing, seams, edges, supports, or other structural components during normal and intended use.
Structural Defects
Problems with the construction or structural integrity of the product that are not caused by accidental damage, misuse, excessive force, improper care, or unauthorized modification.
Products Damaged on Arrival
Products that arrive damaged, broken, bent, torn, defective, incomplete, or otherwise unusable because of shipping, handling, fulfillment, or another issue not caused by the customer.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate remedy at no additional cost to the customer where the issue is confirmed to be our responsibility.
What Is Not Covered
Unless otherwise required by applicable law, the limited warranty does not cover damage or issues caused by:
Accidental drops, impacts, bending, tearing, or breakage
Misuse or use outside the product's intended purpose
Improper handling or storage
Excessive force
Exposure to excessive moisture, heat, chemicals, cleaning agents, prolonged direct sunlight, or unsuitable environments
Normal wear and tear
Cosmetic changes resulting from normal use
Scratches, fading, discoloration, fraying, or surface wear caused by use or improper care
Unauthorized repairs, modifications, or alterations
Improper cleaning or maintenance
Loss or theft
Customer-caused damage
Damage occurring after the applicable warranty period
Minor variations in colour, texture, finish, pattern placement, woven details, sculptural characteristics, or other cosmetic features are generally not considered defects when they do not materially affect the normal use or structural integrity of the product.
Nothing in this section limits any consumer rights that cannot legally be excluded.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If your product arrives:
Damaged
Broken, bent, torn, or structurally compromised
Defective
Incorrect
Incomplete
Missing components or accessories
Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
Your order number
Product name
A brief description of the issue
Clear photographs of the product
A short video demonstrating the issue where relevant
Photographs of the inner or outer packaging where relevant
A photograph of the shipping label where available
Please keep the affected product and packaging until our customer support team has reviewed your request.
If Blomarea confirms that the item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
If a physical return is required because of a confirmed defect or an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs in accordance with the instructions provided by our customer support team.
Please do not independently purchase expensive international return shipping before receiving return instructions from us.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at:
Please include:
Your order number
The email address used to place the order
Product name
A description of the issue
Supporting photographs or videos where relevant
Our customer support team aims to respond to warranty enquiries within 24–48 hours.
In some cases, we may request additional photographs, videos, product information, packaging information, or reasonable troubleshooting details to help determine the nature of the issue.
You are not required to continue using or displaying a product that appears damaged, broken, structurally unsafe, or otherwise unsuitable for continued use.
Warranty Review
Warranty claims are reviewed based on the individual circumstances of the issue.
During our review, we may consider:
The nature of the reported issue
The date of confirmed delivery
Product condition
How the product was used
Photographs or videos provided
Whether the issue is consistent with a manufacturing or structural defect
Whether customer-caused damage, misuse, or improper care contributed to the issue
Applicable consumer protection requirements
Submitting a warranty claim does not automatically mean that the claim has been approved.
Once the claim has been reviewed, our customer support team will communicate the available resolution.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product or variation originally purchased.
If the original product is unavailable, we may offer:
A comparable replacement
An alternative product, where agreed with the customer
A refund
Store credit, where agreed with the customer
Another appropriate solution
Replacement options may vary depending on inventory availability.
Where a replacement is provided because of a confirmed manufacturing defect, damaged-on-arrival item, incorrect item, or other error on our part, reasonable replacement shipping costs will not be charged to the customer.
Refunds for Approved Warranty Claims
Not every approved warranty claim will necessarily result in a refund. Depending on the circumstances, another appropriate remedy such as replacement may be offered.
Where a refund is approved, it will be issued to the original payment method within 5–10 business days after the refund is approved.
After Blomarea issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
These additional processing times are controlled by the relevant financial institution or payment provider.
For additional information about refunds, returns, and refund eligibility, please review our Return & Refund Policy.
Returns and Warranty Are Different
Our Return & Refund Policy applies to eligible return requests made within the applicable return period, including certain preference-based returns.
Our 90-Day Limited Warranty applies primarily to qualifying manufacturing defects, structural defects, and other eligible product issues covered by this policy.
For example:
A change-of-mind return is generally handled under our Return & Refund Policy.
A confirmed manufacturing defect occurring during the applicable warranty period may be handled under this Warranty & Guarantee Policy.
A product that arrives damaged, incorrect, incomplete, or defective may be eligible for a remedy under our Return & Refund Policy, this Warranty & Guarantee Policy, or applicable consumer law.
Nothing in this policy reduces any rights available under applicable law.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs before opening it where reasonably possible.
If the product inside is damaged, please provide photographs of:
The outer packaging
The shipping label where available
The internal protective packaging
The damaged product
A short video may also be helpful for structural or functional issues involving frames, mounting components, backing, seams, edges, woven materials, decorative surfaces, or other home décor components.
This information helps us review your request more efficiently.
Failure to photograph the shipping package does not automatically prevent a valid claim where other evidence reasonably demonstrates the issue.
Product Care
To help keep your product in good condition:
Follow any care instructions provided with the product
Use the product only for its intended purpose
Handle frames, mounting components, decorative surfaces, woven materials, edges, backing, seams, and structural components carefully
Avoid unnecessary bending, pulling, dropping, impact, or excessive force
Avoid excessive exposure to moisture, heat, chemicals, cleaning agents, prolonged direct sunlight, or harsh environments unless the product is specifically designed for such exposure
Clean home décor products using suitable materials and methods
Store products carefully when not in use
Do not make unauthorized repairs or modifications
Damage resulting from misuse, improper handling, improper cleaning, or failure to follow reasonable care instructions may not qualify for warranty coverage where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to, and does not replace, any rights you may have under applicable consumer protection laws.
Depending on your country, state, province, or region, you may have additional statutory rights relating to:
Defective products
Product conformity
Damaged products
Repairs
Replacements
Refunds
Other remedies
Nothing in this policy is intended to exclude, waive, or restrict rights that cannot legally be excluded or restricted.
Where applicable consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact us:
Brand: Blomarea
Website:
blomarea.com
Legal Entity:
Shanxi Guanjing E-Commerce Co., Ltd.
Registered Address:
Cluster Registration: Unit 15A, Tower A, Jinmao Building, No. 1 Pingyang Road, Xiaodian District, Taiyuan City, Shanxi Province (Shanxi Huichen Business Secretary Co., Ltd. 1072)
Unified Social Credit Code:
92140109MAEFM7Y44F
Customer Support Email:
service@blomarea.com
For order-related enquiries, please include your order number and the email address used at checkout.
Our customer support team aims to respond to enquiries within 24–48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
blomarea.com is owned and operated by Shanxi Guanjing E-Commerce Co., Ltd.